Guest Information

Terms & Conditions

Read the all terms and conditions for your Cameron Lodges stay here.

Useful Information

Internet

All lodges at Cameron House and The Cameron Club include free Wi-Fi. There is no password required.

Owner & Guest Services

The Owner & Guest Services team is available to assist with anything you need during your stay. The office is open from 9:00am – 6:00pm Mon-Thu and from 8:30am – 8:00pm Fri-Sun and is located within the Lodge Services building (the Stable Block) on the left-hand side just through the main Cameron House entrance. Outside of these hours, if you require anything urgently, please call the out of hours’ number or visit the hotel reception.

Owner & Guest Services: ext. 8700 from your lodge or 01389 727681 from a mobile, or email [email protected].

Out of Hours: ext. 447 from your lodge or 01389 312222 from a mobile.

Recycling

We have a mixed recycling centre for glass, card, and paper at Cameron Club and Cameron House. Please do not put food or general waste in this as it will not be emptied.

Smoking

To comply with current legislation, smoking is not permitted in any lodge or suite. At Cameron House Lodges, an ashtray is provided for use on the balcony only and we ask that you keep the balcony door closed. At Cameron Club, the only smoking areas are outside of the lodges and Mansion House Suites. If you smoke in your lodge or suite, a charge of £250 will be added to your account.

Supermarkets

• Co-Op: Carrochan Road, Alexandria G83 8BW
• Asda: St James Retail Park, Glasgow Rd, Dumbarton G82 1RB
• Marks and Spencer Simply Food: St James Retail Park, Glasgow Rd, Dumbarton G82 1RB
• Morrisons (supermarket and petrol station): 55 Glasgow Rd, Dumbarton G82 1QZ.

Doctor – NHS 24

Phone 111 from your mobile or 9-111 from your lodge phone.

In an emergency, please phone 999 from your mobile or 9-999 from your lodge phone.

Hospitals

A&E – Royal Alexandra Hospital
Tel: 0141 3146195
Corsebar Road, Paisley, PA2 9PN

Vale of Leven Hospital Minor Injuries Unit
Phone before attending. Works on an appointment system.
Open: 8am-9pm, 7 days
Tel: 01389 754121
Main Street, Alexandria, G83 0UA

Dentist

The Old Post Office, 91 Bank Street, Alexandria Tel: 01389 752000.

Opticians

Specsavers – 46 High Street Dumbarton, 01389 726 140.

Pharmacy

Well Balloch – 11 Dalvait Rd, Balloch, Alexandria G83 8LA, 01389 752476.

Petrol Stations

• ESSO – 4-44 Main St, Alexandria G83 0DX
• BP – 200 Main St, Jamestown, Alexandria G83 8PW and Dumbarton Rd, Dumbarton G82 2TN

Pets

Pets are not permitted in any of our lodges or suites. Day visitors are not permitted to bring pets into lodges or suites. Should you be found to have a pet in your lodge, a charge of £1,000 will be added to your account and you will be required to remove the animal immediately.

Post

All post leaves Owner & Guest Services by 3:00pm Monday to Friday. Please bring any mail for posting to Owner & Guest Services before this time. Any incoming mail will be delivered to your lodge or suite.

Churches

• Church of Scotland: Bonhill Parish Church, Main Street, Bonhill, Alexandria G83 9HR
• Alexandria Parish Church, 1 Lomond Rd, Balloch, Alexandria G83 8SJ
• Roman Catholic Church, St Kessogs, Balloch Road, Alexandria G83 8LQ

Lost Property

Food and drink items left in your lodge or suite will be disposed of on the day of departure. All other items will be kept for a maximum of 14 days. Postal charges will be payable to return goods.

Maintenance

Should you encounter any maintenance issues during your stay please contact Owner and Guest Services on 01389 727681 or ext. 7421.

Please note that the Maintenance team will only attend your lodge or suite for essential work that is critical to the overall enjoyment of your stay.

Maintenance services are available from 9am–5pm Monday–Thursday and 9am–7.30pm Friday–Sunday.

Outside these hours and in case of emergency only, please call 01389 312210.

Housekeeping

Should you require any assistance from the housekeeping team while you are on the Resort, please phone Owner & Guest Services on 01389 727681 or ext. 7421. Please note that members of the housekeeping team will only enter your lodge/suite if it is critical for the enjoyment of your stay. However, they will be happy to deliver anything extra that you require.

Housekeeping services are available from 9am–5pm Monday–Thursday and 9am–7.30pm Friday–Sunday.

Marina

Cameron House has its own private marina. For details to berth your own boat or any other enquiries please call 01389 312210.

Taxis

TOA Tel: 01389 742121
Wright’s Taxis Tel: 01389 721020
SMC Chauffeur Drive Tel: 07738 218 300